An NS&I customer has hit out at the login process after they were locked out of their account.

The frustrated man contacted the Premium Bonds provider over X to ask: “Why have you locked me out of my account by requiring me to input a code you’ve sent by text?

“There is no cell coverage where I live, I cannot receive text messages. What is the explanation? What steps are you taking to resolve this?”

NS&I responded to apologise for what had happened, and asked if they were referring to the…