An NS&I customer was frustrated to be locked out of their account even though they provided the correct answers to the security questions.

The unhappy saver contacted the Premium Bonds provider over X to ask: “Trying to transfer some money from my account says answers to security questions are incorrect (which they are not) now locked me out!

“Is this just so I can’t get at my money! Shocking service and website in my opinion.”

A representative said in response: “We’re sorry to hear you’re…