A frustrated Premium Bonds customer reached out to NS&I for help as they were struggling to purchase Bonds despite several attempts.

The saved contacted NS&I over X to ask: “Several times I have attempted to purchase Premium Bonds for my three year old nephew.

“Each time the documents to his parents take so long to arrive, you keep refund the money back to me. Is there anyway such documentation requests can be sent via email?”

A person has to purchase at least £25 worth of Bonds when investing…