Lloyds Bank has explained the rules when it comes to accessing your account after a customer was furious to be “locked out” from their savings account.

The customer got in touch over X on December 11 at just after 6pm angry that they couldn’t get through on the phone line despite it purportedly being a 24/7 line.

They fumed in an expletive-laden message: “Can’t wait to get access, remove my money and f*** off from this s***.”

Lloyds responded to first ask them to tone down their language as “we…