A Premium Bonds customer was concerned as several days had passed since they cashed in their Bonds but they had still not arrived in their account.

The saver contacted NS&I on August 8 as they had cashed in their savings and closed their account on the Sunday, August 4, but their funds had not arrived.

The provider replied to ask them how they had requested the closure of the account and if they had done this through their online account or by completing an online form.

The customer said they…