A man was alarmed to discover he was paying tax on money he had never earned as a company was incorrectly using his National Insurance (NI) number.

The man contacted customer support at HMRC over X about the worrying situation after calling the department several times only to be cut off.

He said: “I have been struggling for weeks to get a response to a PAYE issue caused by another company using my NI number. Currently being taxed to repay tax for money I have not earned and need support…